A 25-driver regional freight company came to US Drug Check after their previous C/TPA failed to coordinate post-accident testing within DOT required timeframes. The driver was not tested until 48 hours after the incident, creating an invalid post-accident record and exposure to FMCSA enforcement risk.
The Solution
US Drug Check enrolled the employer in 24/7 post-accident support and assigned a dedicated administrator. On a later late-night incident, live support coordinated collection location access and helped complete both drug and alcohol testing within required DOT windows.
The Results
Zero post-accident timing violations after program transition
60% reduction in internal admin time for random coordination
Same-day reporting after MRO verification replacing prior 3-4 day delays
Clean FMCSA audit outcome 8 months after onboarding
Independent owner-operator, single truck operation
Owner-Operator Finally Gets Affordable Compliance
The Problem
A single-truck owner-operator was paying $450/year through a national C/TPA while receiving delayed random notifications, separate Clearinghouse charges, and poor live support access.
The Solution
US Drug Check moved the driver into an owner-operator program at $299/year with quarterly random administration, managed Clearinghouse support, and direct access to a live administrator.
The Results
50%+ cost savings compared with prior arrangement
Direct administrator access without phone-tree delays
Zero compliance issues reported in a 2-year period
Mid-size fleet with 40 drivers
Failed Audit Fixed in 48 Hours
The Problem
A 40-driver fleet failed an FMCSA compliance review due to incomplete random documentation and missing annual Clearinghouse query records. Their previous provider supplied templates but not actual workflow support.
The Solution
US Drug Check completed a gap review, rebuilt missing documentation workflows, and corrected records in 48 hours. The employer was then onboarded with recurring roster verification and Clearinghouse support controls.
The Results
FMCSA documentation findings cleared
Passed re-audit 3 months later
Process controls now prevent repeat record failures
Multi-state transportation employer
Positive Result Managed Correctly
The Problem
After receiving a positive result, the employer had no process guidance from their previous C/TPA and was left to interpret DOT obligations alone.
The Solution
US Drug Check assigned a program administrator to support each step: removal from safety-sensitive duty, required documentation, Substance Abuse Professional (SAP) coordination, return-to-duty testing, and follow-up test scheduling.
The Results
Zero violations during positive result workflow management
Driver returned to work after completion of required process steps
Employer retained a documented, repeatable protocol for future events
Could We Help Your Operation Too?
Tell us what you are struggling with and we will let you know if we can fix it.